As an HR practitioner, you are expected to to link individual performances of your employees to the goals of your business. One of the ways you can do this is by analysing your employee performance on the basis of their competencies.
Employees can be assessed for their competencies to succeed on the job based on integrated knowledge, skills, judgment, and attributes that they need to perform a job effectively. Here are a list of core competencies you may want your employees to possess depending on various roles and responsibilities they handle in your organization:
- Customer satisfaction: It is the ability to demonstrate concern for satisfying one’s external and internal customers. It includes quickly and effectively solving customer problems and finding ways to improve customer satisfaction.
- Influencing Others: It is the ability to gain others’ support for ideas, proposals, projects, and solutions. It includes presenting arguments that address most important concerns and issues and looks for win-win solutions and knowing when to escalate critical issues to own or others’ management, if own efforts to enlist support have not succeeded.
- Analytical Thinking: It is the ability to tackle a problem by using a logical, systematic, sequential approach. It includes finding out the discrepancies and inconsistencies in available information.Identifying a set of features, parameters, or considerations to take into account, in analyzing a situation or making a decision.
- Strategic Thinking: It is the ability to analyze the organization’s competitive position by considering market and industry trends, existing and potential customers and strengths and weaknesses as compared to competitors. Developing a long-term strategy for the organization based on an analysis of the industry and marketplace and the organization’s current and potential capabilities as compared to competitors.
- 5. Conceptual Thinking: It is the ability to find effective solutions by taking a holistic, abstract, or theoretical perspective. It includes identifying similarities between different situations, central or underlying issues in a complex situation.
- Encouraging Innovation: It is the ability to develop or support the introduction of new and improved method, products, procedures, or technologies. It also includes developing better, faster ways to do things. Encouraging innovation will also involve the development of new products, services, methods, or procedures.
- Stress Management: It is the ability to keep working effectively even under pressure and maintain self-control in the face of opposition. It includes remaining calm under stressful situations and controlling the responses when criticized or provoked.
- Flexibility: It is the ability to do different ways of doing things; willingness to modify one’s preferred way of doing things. Flexibility includes accepting new organizational structures, procedures, and technology, switching to different strategies when an initially selected one is unsuccessful.
- Technical Know-how: It is the ability to demonstrate depth of knowledge and skill in a technical area. It includes effectively applying technical knowledge to solve a range of problems and developing technical solutions to new or highly complex problems that cannot be solved using traditional methods or approaches.
- 10. Motivating others: It is the ability to enhance others’ commitment to their work. This includes recognizing and rewarding people for their achievements and expressing pride in the group and encourages people to feel good about their accomplishments.
- Fostering Teamwork: As a manager the most important quality is the ability to demonstrate interest, skill, and success in getting groups to learn to work together. Fostering team work includes providing opportunities for people to learn to work together as a team. Encouraging active participation of everyone and promoting cooperation with other work units.
- Information Gathering: It is the ability to identify the information needed to clarify a situation. It includes extracting complete and accurate information by checking multiple sources. It is the art to skillfully get the facts when others are reluctant to provide full, detailed information.
- Persuasive Communication: It is the ability to plan and deliver oral and written communications that make an impact and persuade their intended audiences. This would include identifying and presenting information or data that will have a strong effect on others. It means using multiple channels or means to communicate important messages. This includes both oral and written communication. Tailoring the content of speech to the level and experience of the audience in terms of effective oral communication and using concrete, specific language and following the business writing style in terms of effective written communication.
Assess hub’s personality and cognitive skills test enables you as an employer to profile candidates on the basis of their required skills to choose the right candidate for the right position. We provide a road-map that identifies the skills each individual must learn, the characteristics they must develop, and the weaknesses they must overcome to achieve the required success in the specific role.