As Mahatma Gandhi rightly said “A customer is the most important visitor on our premises, he is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so”.
In this customer driven market, where competition is becoming tougher and uncertain by the day one cannot think of business growth without extraordinary customer service skills. Good customer skills require strong customer focus, specific personal characteristics, and the ability to meet customer service challenges.
Assess Hub’s Online hiring test for customer care executive enables you to profile candidates on the basis of their customer service skills in order to select the right employee for the right job. High quality talent increases your organization’s performance, and making even small improvements in your selection process can result in enormous, quantifiable achievements in your company’s performance.
How:
This online test works as an online assessment software designed to assess the candidate’s customer service skills on qualities like attentiveness, patience, clear communication skills, phone skills, ability to use positive words, time management skills, ability to read the consumer’s mind, quality to work under pressure, goal oriented focus and persuasion skills which are vital for being a good customer service personnel.
Why:
Customers are the top most priority and every business practically thrives and flourishes on customer satisfaction. No matter how great your product is or how educated your staff is, one of the things that a customer will always remember is the communication they had with your company. Customers may not remember the exact words you said but will definitely remember how you made them feel by speaking those words. So not only direct communication but a kind of connect is essential while communicating with a potential consumer.
A good customer service team is a like a face of your company and the success of an organization depends on the quality of the customer support it provides to its customers. To develop strong customer relationships is easy but the biggest challenge is to sustain and constantly improve customer service to avoid business relationships to stagnate.
Assess Hub’s online test for customer care executives enables you to select the appropriate person with the required customer service skill set for the job.
Main advantage:
Assess Hub’s online aptitude test for customer care executives is ideally a recruitment test that provides an in-depth analysis of your prospective and current employees’ customer service skills for selection and training purposes.
There are many advantages with this online assessment for you to evaluate your present and future customer care executives. Primary benefits include increased customer satisfaction, growth in sales; generating word of mouth publicity and reputation, employee motivation, increased efficiency, brand loyalty, understand customers’ needs and wants, improved listening skills, handling consumer complaints effectively and strengthen long term business relationships.
